Queue Management Solutions
HOW DOES IT WORK?
The customer who enters the Customer Service will select a service on the ticket dispenser terminal, then with the printed ticket will sit down in the customer waiting area.
During the waiting, the customer can follow the calling of the ticket numbers on a central display, which in the same time, can play even commercials.
The administration can be easier if the customer made a pre-registration or identified himself at the ticket dispenser terminal.
The management, using the up-to-date statistics in the system, can react immediately in a specific case and is able to design more precisely a long-term strategy.
QUEUE MANAGEMENT SYSTEM’S BENEFITS
- INCREASE
- Sales and cross-sales
- Customer loyalty
- Staff efficiency
- Number of daily transactions
- Customer satisfaction
- Staff motivation
- Revenue and cost-effectiveness
- Quality services
- REDUCE
- Waiting times
- Administration times
- Stress level and number of conflicts
- OFFER Smooth Service
- ENGAGE Your Customers
- AUTOMATE Routine Processes
- SHARE Information
QMS COMPONENTS
- Ticket dispenser terminal
- Central display
- Counter display
- Counter Calling Terminals (SW/HW)
- ONLINET CDS SOFTWARE AND CDS MAINFRAME
- Customer Feedback
- ONLINET iBOOKING SOFTWARE FOR SMART PHONE
- Analytical Reports
- Digital Signage Solution
Have any inquiries?
If you have any inquiries feel free to contact with us right away